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 Provide support to all your customers by remote control.
Web-based Helpdesk Manager. It works by routing the Customer Question to the pro
LBE Web Helpdesk: a helpdesk software operated entirely from your web browser
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Provide support to all your customers by remote control. Remote Helpdesk can be started from a shortcut to a Web or file server and runs without installation. A single license includes unlimited clients. Features 256, 15, 16, 24, or 32-bit screen transfer, 256 key AES encryption (Rijndael) of all traffic, audio chat, file transfer, remote reboot, macro functions and proxy tunnel for supporting users behind firewalls.
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Web-based Helpdesk Manager. It works by routing the Customer questions to the proper Helpdesk Personnel. Helpdesk Personnel then answer the question (email sent to the customer) and can save it to the FAQ (Frequently Asked Questions) database. The FAQ is searchable and categorized.
The source code with Access or MS SQL database is available.
Features
Requires Customer registration and email confirmation
Define unlimited depth and num
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Help Desk designed to be operated via your web browser. Use it on the Internet, an Intranet or even run it locally on a stand-alone machine. Can be installed on any web server running a Microsoft Windows 95/98/NT/2000/2003/XP/Vista operating system. It can be accessed from any machine running a Javascript enabled web browser. Features:-Operator and end-user access. Automatic escalation. Email notification. Full Audit trail. etc.
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Free multi-user helpdesk system - no timeouts, no tricks!!! Absolutely no charge for use. This is an earlier version of our helpdesk system and is completely free to use. Features: Audit Trail, E-mail notifications,Prioritize, Categorize, Flexible Reports.Maintain customer address and contact details,Transfer of jobs between operators.
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Jitbit Help-Desk - customer support and knowledge-base software. Jitbit HelpDesk is a web based help desk software (also called "trouble ticket software" or "issue tracking software"). Easy to install, accessible from anywhere as a Web application and simple to use. Jitbit HelpDesk tracks and handles your customers' issues and saves your technicians' time. FREE evaluation version has no expiration.
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Easy to use helpdesk software,sensibly priced to suit all businesses. No extensive training required. Easily configured to reflect the way that you work. Uses e-mail to keep everyone informed. Maintains a complete audit trail of all actions. Extensive reports supplied. Scalable - supports Access, Oracle and Sql Server. Complete control over data presentation including conditional formatting, export to html, print preview, drag and drop grouping.
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Do you have a web site and customers? Great! IPI.HELPDESK will help you to communicate efficiently with your customers through your web site. IPI.HELPDESK improves the process of communication with customers, which maximizes the percentage of leads who become your buyers, boosts customer loyalty, and increases the number of repeat sales and sales on recommendation. And you wouldn’t lose customer requests anymore.
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Cerberus Helpdesk is a web based email management software created using PHP and MySQL which gives you the ability for your support staff to submit and update support tickets, create SLA plans for supported clients, Knowledgebase integration and more.
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AssetDB is an Asset Database that scans remote PC's, combined with networking and diagnostic tools.
Keeping detailed information on your computers hardware and software, down to the serial number just became easier.
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Less involvement of IT staff
Password reset requests form a substantial part of all helpdesk calls. Such requests often show a peak on Monday morning and during holiday seasons. Higher call volumes will not only require extra staff to cope with the frustrating task of resetting passwords. An organization also runs the risk that other important Helpdesk tasks remain unattended or unresolved.
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Radmin is fast and secure remote control and remote access software that enables you to work on a remote computer as if you were sitting right in front of it and access it from multiple places. Radmin includes Windows Vista support, file transfer, multi-user text and voice chat, Windows security, Kerberos authentication, 256-bit AES encryption, telnet access, multiple monitors support and unique DirectScreenTransfer technology.
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Radmin is fast and secure remote control and remote access software that enables you to work on a remote computer as if you were sitting right in front of it and access it from multiple places. Radmin includes Windows Vista support, file transfer, multi-user text and voice chat, Windows security, Kerberos authentication, 256-bit AES encryption, telnet access, multiple monitors support and unique DirectScreenTransfer technology.
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Review by WildWolf77: This new version (3.0) is much faster than the previous one (2.2) due to a new video hook driver. It also includes text and audio chat which make it easier to communicate. I can say that it's the best remote access software I've ever used! I do strongly recommend everyone to try it (30-day trial is free). (5/5 - 28-Feb-2007)
Review by Tom: I love Radmin! It’s small, fast, reliable and secure. I think it’s the best choice for 35$. (5/5 - 14-Nov-2005)
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Remote Access 1.0 is a cheap , powerfull , simple remote administration/monitoring tool with many advanced features like 128-bit encryption , IP Filtering , NT Security , Full control , file transfers , telnetting , remote shutdown , remote log-in/;log-off etc..and very cheap. It is a very essential tool for remote administrator working on remote locatons and also providing remote Support and help . Check out the software for yourselves !
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Remote Viewer (pc remote access) is a pc remote control product, which enables you to control your computer remotely via any web-browser. The download includes an SDK for developers
The Remote Viewer ActiveX (COM) control encapsulates code that is common to all remote control applications, the ability to capture screen images, and to simulate user interaction. Remote Viewer enables you to quickly implement custom remote control applications.
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With this program you can kill remote process, shutdown remote computer, change remote computers domain, view system information of remote computer, send message ,view event log of remote computer, start or stop services on remote computer
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What users say: |
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| JPEG Lossless Rotator 5.0 |
Rating:  |
| This thing is completely useless. Even Microsoft Paint can rotate image by 90 degree increments, which is all this does! |
| Typer Shark Deluxe 1 |
Rating:  |
| I Like it a lot... I want to play. Good and Its an excellent travel tool, which provide even sharability of the choosen deals with your loved ones. |
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