BridgeTrak is an effective and affordable help desk software and call tracking / customer service / trouble ticket tracking / issue management solution from award winning solution provider ScriptLogic.

Deliver effective customer service and product support from your help desk or support department. A variety of industries from around the globe have employed this help desk software and tracking application to effectively increase levels of support, eliminate communication bottlenecks and stop problems from falling through the cracks.

Version 8.0 Now Available!

See how simple BridgeTrak is to use! Download a FREE help desk software trial copy, take an "Online TestDrive" of web-based help desk solutions, or take a product tour during a live, online meeting with a Product Specialist!

Who Utilizes BridgeTrak Help Desk Software Solutions?

Internal or External Focused HelpDesks / Call Centers / Customer Support Desks / Customer Service Centers

• BridgeTrak help desk software for Windows or Web, provides companies, with or without formal help desks, with easy-to-use issue management and trouble ticket tracking capabilities.
• BridgeTrak is an effective tool to reduce service costs while improving staff and department productivity while also increasing customer service levels.
• Help Desk Agents can enter issues manually into the BridgeTrak trouble ticket software and tracking system with time saving features such as auto-fill for customer details.
• Customers can submit their service issues to the help desk via the Web with BridgeAccess, the online, browser based customer self-help solution.
• Email correspondence to the help desk can be automatically turned into issues with BridgeReceive.
• Service Managers help keep their support department running smoothly with help desk management features like the Skills Based User/Group Issue Assignment, and Security Permissions or BridgeAutoEscalate (for issue escalation and notification).
• Remote help desk technicians or field offices benefit from Internet accessibility available through BridgeTrak for Web. Give customers 24/7 Internet access to your help desk through BridgeAccess.

Technical Support / IT Departments
(Software for issue tracking and an effective asset management solution!)

• In addition to issue tracking, BridgeTrak provides your IT technical staff with asset management features.
• IT tech support technicians can resolve problems easily with help from the Knowledge Base feature in the software or from robust search capabilities (BridgeSearch).

Software or Product Development Teams

• Bug tracking, problem tracking, and product management just got easier with standard features found in BridgeTrak. Track issues by products, manage support contracts, and more!

"BridgeTrak offers almost as much functionality as CRM packages that sell for an order of magnitude more. ".....Sm@rt Partner, ZDNet Publications